FAQ

IS MY PAYMENT SECURE WHEN I ORDER FROM LOKERSE FEESTEN?

You can count on us — all payments made via the website are secured via Shopify Payments / Stripe. The payment is processed in a frame via a secure connection. LOKERSE FEESTEN only works with reputable payment methods like Bancontact or Credit Card.

THE PRODUCT I ORDERED DOESN’T FIT OR I’M NOT HAPPY ABOUT IT.

No problem! You have the right to withdraw your purchase within 14 days after delivery, without having to provide a valid reason. Please contact us and we will help you as soon as possible.

We can process a refund or create an exchange order to send the right size or a different model.

To return an item, you have two periods of 14 days each.

The first 14-day period starts the day after delivery. Within this initial 14-day period, you must inform us that you wish to withdraw from the contract/purchase. It is best to do this via email, as a reply to your order confirmation. Alternatively, you can notify us by phone if you prefer.

Once you have informed us that you wish to withdraw from the purchase/return an item, a new 14-day period begins during which you must actually return the item to us. It is sufficient to send the item within this period; it is not required for us to receive the item within this period. You must, however, be able to prove that you have sent the item.

The return shipping costs will be not be covered by us.

Please note that the original shipping costs from your initial order are non-refundable and will not be reimbursed upon return.

We, LOKERSE FEESTEN, will always process your refund within 14 days from the day we were informed of your decision to withdraw from the purchase/return the item.

If you have not found a satisfactory resolution to your dispute by contacting us, we commit to trying to reach a solution through a qualified consumer dispute resolution entity. In our case, the competent entity is: LOKERSE FEESTEN vzw – Spoele 34, 9160 Lokeren – Belgium – BE 0426.492.172 – merchandise@lokersefeesten.be

We also draw your attention to the existence of the European Union’s “Online Dispute Resolution” platform. If you wish to submit your request online, you can file an application for out-of-court dispute resolution via http://ec.europa.eu/odr. This platform facilitates the online resolution of the dispute and connects you with the competent qualified entity. This route is particularly beneficial when you do not reside in the same country as the business involved (including linguistic support). National contact points can assist you with this process. For the functioning of the platform, the email address of our company is: merchandise@lokersefeesten.be

HOW AND WHERE IS LOKERSE FEESTEN MERCHANDISE PRODUCED?

All clothing and accessories are designed in Belgium. Production takes place in different countries.

ANY MORE QUESTIONS?

LOKERSE FEESTEN vzw

Spoele 34, 9160 Lokeren, Belgium

BE 0426.492.172

merchandise@shop.lokersefeesten.be