Terms and Conditions — LOKERSE FEESTEN

1. IDENTITY OF THE COMPANY

LOKERSE FEESTEN vzw

Spoele 34, 9160 Lokeren

Belgium

BE 0426.492.172

merchandise@lokersefeesten.be

 

2. VALIDITY

This page contains the terms and conditions (hereinafter named as the “Terms”) that apply to the agreement between the visitor or customer (hereafter designated as “You”) and LOKERSE FEESTEN (hereinafter named as “we”) and relating to all orders, operations, deliveries, services and offers between these two parties in the context of this online shop. By ordering one of the products from LOKERSE FEESTEN through the online platform, you agree to these Terms and Conditions. The moment you pass an order on the LOKERSE FEESTEN webshop, you confirm that you have read these terms and conditions and agree with them.

If you have any questions or comments regarding these terms and conditions, or other questions, please contact us via e-mail: merchandise@lokersefeesten.be

LOKERSE FEESTEN guarantees that the product meets the contract, product features and product photos in the offer. Certain product features, such as color, size, and others may differ with delivery from the product photos, as shown on the website. This is usually indicated in the product description, but if you are not satisfied, please contact us to find a solution.

These Terms and Conditions, as well as any information on the site are the intellectual property of LOKERSE FEESTEN and are copyrighted. It is not allowed to use products, product photos and/or text from the website for commercial purposes unless permission has been given by LOKERSE FEESTEN. Any infringement may result in legal actions.

3. PRICES

All prices are expressed in euros and include 21% VAT. The shipping costs are not included in the prices of the products and are clearly communicated.

4. PAYMENT

You can choose from the following payment options: Bancontact or Credit Card. Payments are secured with SSL encryption so that every online payment is safely processed. If payment is not received immediately (e.g. by bank transfer), LOKERSE FEESTEN applies a payment deadline of 7 days after receiving the order. If we do not receive payment after 2 reminders within those 7 days, your order will be cancelled automatically.

Your order will be sent once LOKERSE FEESTEN has received the full payment amount.

LOKERSE FEESTEN is in no way responsible for any credit card fraud or identity theft.

5. RIGHT OF WITHDRAWAL

You have the right to withdraw your purchase within 14 days, without having to provide a reason. Please contact us and we will help you as soon as possible.

We can process a refund or create an exchange order to send the right size or a different model.

If you have not found a satisfactory resolution to your dispute by contacting us, we commit to trying to reach a solution through a qualified consumer dispute resolution entity. In our case, the competent entity is: LOKERSE FEESTEN vzw – BE 0426.492.172 – Spoele 34 – 9160 Lokeren – merchandise@lokersefeesten.be

We also draw your attention to the existence of the European Union’s “Online Dispute Resolution” platform. If you wish to submit your request online, you can file an application for out-of-court dispute resolution via http://ec.europa.eu/odr. This platform facilitates the online resolution of the dispute and connects you with the competent qualified entity. This route is particularly beneficial when you do not reside in the same country as the business involved (including linguistic support). National contact points can assist you with this process. For the functioning of the platform, the email address of our company is: merchandise@lokersefeesten.be

To return an item, you have two periods of 14 days each.

The first 14-day period starts the day after delivery. Within this initial 14-day period, you must inform us that you wish to withdraw from the contract/purchase. It is best to do this via email, as a reply to your order confirmation. Alternatively, you can notify us by phone if you prefer.

Once you have informed us that you wish to withdraw from the purchase/return an item, a new 14-day period begins during which you must actually return the item to us. It is sufficient to send the item within this period; it is not required for us to receive the item within this period. You must, however, be able to prove that you have sent the item.

The return shipping costs will not be covered by us. 

Please note that the original shipping costs from your initial order are non-refundable and will not be reimbursed upon return.

We, LOKERSE FEESTEN, will always process your refund within 14 days from the day we were informed of your decision to withdraw from the purchase/return the item.

7. WARRANTY AND COMPLAINTS

LOKERSE FEESTEN guarantees that all products meet the agreement, as stated on the website in the product description or product image.

If this is not the case and the products show signs of a defect, please notify us within 2 months after the defect was discovered. Any form of compensation can never exceed the amount that was billed to you. Normal wear or (un)intentional changes to the product are not covered by the guarantee.

You can contact our customer service as indicated at the top of these Terms and Conditions. We do our best to handle your complaint or request as soon as possible. Please provide us with as much information as possible regarding your complaint so we can handle it as quickly as possible. This information includes at minimum the order number and your full name, but can also include photos of the product and a detailed description of the defect or complaint.

The return shipping costs for warranty claims will be covered by us. LOKERSE FEESTEN will generally provide a return label for this purpose. In other circumstances, the method of return shipping will be discussed and agreed upon mutually. Nevertheless, LOKERSE FEESTEN will bear the cost.

Please note that the original shipping costs from your initial order are non-refundable and will not be reimbursed, unless no new or replacement order is shipped.

We, LOKERSE FEESTEN, will always process your refund within 14 days from the day we were informed of your decision to withdraw from the purchase/return the item.

8. FORCE MAJEURE

LOKERSE FEESTEN cannot be held liable for non-compliance with the agreement due to force majeure. Force majeure means any unforeseen circumstance or event that cannot reasonably be considered to fall within our risks, including illness, negligence by suppliers and/or manufacturers, strikes, government measures, disruption of the Internet, electricity or software, and delays with our suppliers.

9. LIABILITY

LOKERSE FEESTEN is liable according to legal obligations for defects or losses caused by negligence. Nothing in these Terms and Conditions can limit our liability for fraud, death or personal injury caused by a breach of our obligations, or any other liability which cannot be excluded or limited by applicable law or your legal rights as a customer.

10. DATA

If you place an order on the website of LOKERSE FEESTEN, your data will be collected and processed by LOKERSE FEESTEN as described in our Privacy Notice. The transmission of incorrect or false identity information is considered a breach of these Terms and Conditions.

11. APPLICABLE LAW

All our agreements and offers are subject to Belgian law. Any dispute relating to or resulting from the offers or agreements concluded with LOKERSE FEESTEN falls under the jurisdiction of the competent territorial court, unless this is in conflict with international rules on consumer protection.